Help center
Help & support
CookGo doesn't need an account, so you can do most things yourself right in the app. If you need our help, send us an email.
Contact CookGo
Email us about app problems, a recipe that isn't right, CookGo Premium or your data. In the app: Settings > About > Help & contact.
Find your install ID
CookGo has no accounts. The install ID is a random code the app creates when it is installed; it lets us find your device's data on our server. It contains no name, phone number or hardware information.
- Open CookGo and go to Settings.
- Choose About > Install ID.
- Tap to copy it, then paste it into your email to us.
Delete my data
Go to Settings > Privacy > Delete my data. CookGo deletes your device's data on our server (the device record, notification time slots and log, and any recipe feedback you sent), then wipes all CookGo data on your phone and creates a new install ID. This can't be undone.
Deleting your data does not cancel CookGo Premium; your purchase can still be restored from the app store.
Cancel the CookGo Premium yearly plan
The yearly plan renews through your app store, and that's where you cancel it. Deleting the app does not cancel the yearly plan. After you cancel, Premium stays active until the end of the period you've paid for. The lifetime option is a one-time purchase, so there's nothing to cancel.
- iPhone/iPad: open Settings → tap your name → Subscriptions → CookGo → Cancel Subscription.
- Android: open Google Play → profile icon → Payments & subscriptions → Subscriptions → CookGo → Cancel subscription.
Restore CookGo Premium
After changing phones, reinstalling the app or using “Delete my data”, sign in with the App Store or Google Play account you bought with, then tap “Restore purchases” on the Premium screen or at the top of Settings.
Purchases are tied to your store account, so they can't move between iPhone/iPad and Android. Refunds are handled by Apple or Google under their store policies.
Pending Google Play payments (for example paying in cash at a convenience store): until Google Play confirms the payment, “Restore purchases” shows that your purchase is pending — this is expected, and there is nothing to retry. Once Google Play confirms it, CookGo Premium turns on automatically the next time you open the app or return to it.
Personal data requests
To access, get a copy of, correct or delete your data on our server, or to withdraw consent, email us with the subject “Personal data request” and include your install ID. Because CookGo has no accounts, we can't tell which data is yours without it.
You can change usage statistics and personalized ads yourself at any time in Settings > Privacy.